Shipping & Returns

Shipping

All items are posted once payment has been received.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item that is not able to be supplied. However, we will offer you a store credit for any item that is unexpectedly delayed and if any item cannot be supplied, a full refund will occur. Please expect up to 3-10 days to receive your items.

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

StatePostcode
NT0800-0999
NSW2641,2717, 2831, 2898, 2899
QLD4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-9999
SA5701
WA6055, 6215-6699, 6700-6799, 6740, 6743
TAS7151

Returns

If you’re not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange. This will only be valid for 7 days after you have received your items. Please contact us via the contact page for a returns form.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.
 

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